Clarification Text about the Protection of Personal Data

Clarification Text about the Protection of Personal Data
Entry

As a LOVELY TOURISM TRAVEL AGENCY (referred to as “Lovely Tour”, “Company” or “We”), we pay the highest attention to ensuring the confidentiality of your personal data and processing your data in accordance with the legislation when performing the services we offer to our guests TURKA TURIZM INŞAAT GIDA SANAYI TICARET ŞIRKETI-LOVELY TURIZM TRAVEL AGENCY (referred to as “Lovely Tour”, “Company” or “We”). 10 of the Personal Data Protection Law No. 6698 (the “Law”). within the scope of this illumination text prepared in accordance with the article, we would like to provide you with information about the following topics:

1. How can we obtain your personal data?

2. Which personal data do we process?

3. For what purposes and on what legal grounds do we process your personal data?

4. For what purposes and with whom may we share your personal data?

5. What are your rights regarding your personal data and how can you exercise these rights?

How can we obtain your personal data?

As Lovely Tour, we are able to contact our guests through many channels. For example

· During your visits to our agencies or branches,

· When you call our call center and leave your information,

· During your visit to our website or application or when you become a member and make a reservation;

· You may share your personal data with us during the e-mail communications you establish with our customer service or other Lovely Tour employees. In addition, if your relationship with our company took place through an intermediary institution, we may also obtain your personal data through these intermediary institutions.

Which personal data do we process?

As Lovely Tour, we may process your personal data in different categories within the scope of the services we offer to our esteemed guests.

* Your identity and contact information; Name, surname, TCKN, passport, etc. with your information, e-mail address, phone number, mobile phone number, information contained in your identity, address information

* Your audio and visual recordings; your photo, your call center recordings

* Your financial information; financial records or pay information about the services you have received from our company

* Your current and historical transaction information; your hotel or package tour preferences or travel information about your current or past booking.

· Your request and complaint information; written or oral records of requests and complaints that you have submitted to us regarding the services offered by Lovely Tour, or special requests related to an existing reservation

* Your insurance information; details about your travel insurance policy

· Your special personal data; We may process your health information, which is special personal data, if you have a health condition that may cause you to have special needs during your trip, or if you request a reservation change or cancellation due to your illness.

For what purposes do we process your personal data?

As Lovely Tour, we may process your personal data for the following purposes and based on legal reasons:

· In order to provide you with the products and services you have requested in the best possible way, Section 5 of the Law.2 of the article. We process based on the legal reason ‘directly necessary or relevant for the establishment and performance of the contract’ contained in paragraph c of paragraph. As Lovely Tour, we offer many products and services, especially tour reservations, to you. We process your personal data such as identity, communication, request or financial information in order to provide you with the products and services you have requested or to fulfill your membership through our website, and thus we monitor the making of your reservations, the operation process and your membership process. For example, we make hotel reservations to perform a package tour of your choice, buy your plane tickets on your behalf, inform the people who will meet you and make informative communications to you about your trip. If it is necessary to process your special data during the booking processes, we will process this data by requesting your explicit consent.

* In order to improve our product and service quality, Article 5 of the Law.2 of the article. According to the legal reason of the ‘legitimate interest of the data controller’ contained in paragraph f of Paragraph 5 of the Law and from time to time.2 of the article. We are processing it based on the legal reason ‘that the relevant person has been made public by himself’ contained in paragraph d of the paragraph. As Lovely Tour, we are always looking for ways to provide better service to our guests. We carry out business development activities and analyses for purposes such as improving the quality of our products and services, measuring the satisfaction of our guests, getting to know our customers and their preferences more closely, creating more efficient business strategies. We process your personal data in order to perform these business processes. Or we may process your personal information contained in the feedback you have provided publicly via social media for the purpose of improving our products and services and measuring customer satisfaction.

· 5 of the Law for the purpose of engaging in commercial communication activities.article 1.we process by obtaining your ‘explicit consent’ in accordance with the clause. As Lovely Tour, we offer many products and services. We may send notification contents in order to introduce these products and services we offer to you and to inform you about innovations and opportunities that will excite you. It is entirely up to you to receive these notifications; you can give us permission to send these messages to you whenever you want, or you can withdraw the permission you have given.

* 5 Of the Law in order to finalize your requests and complaints.2 of the article. The ‘legitimate interest of the data controller’ contained in paragraph f of Paragraph 5 of the Law. 2 of the article. We process it based on the legal reason ‘fulfillment of the legal obligation of the data controller’ contained in paragraph o of the paragraph. Your requests and feedback are very important to us. We may process your personal data in order to evaluate your requests about how we can better provide the services we offer to you and to solve the problems you are experiencing or to take the necessary measures to prevent them from happening again.

* 5 of the Law for the purpose of creating financial records.2 of the article. We process based on the legal reason ‘directly necessary or relevant for the establishment and performance of the contract’ contained in paragraph c of paragraph. We may process your personal data while carrying out the financial processes of our company. For example, your personal data may be processed during the preparation of invoices for the services we offer, the creation of financial records or the execution of financial audits.

· For the purpose of conducting internal company activities, Article 5 of the Law.2 of the article. We process based on the legal reason of the ‘legitimate interest of the data controller’ contained in paragraph f of the paragraph. As in almost every company, we are able to process your personal data while conducting certain processes within the company and creating records while conducting our business activities. For example, we manage our information technology infrastructure, reward the performance of our employees, or perform internal audit operations.

· In order to fulfill the legal obligations to which we are subject, Article 5 of the Law applies. 2 of the article. ‘Fulfillment of the legal obligation of the data controller’ contained in the paragraph 2.we are processing based on the legal reason ‘clearly stipulated in the laws’ contained in subparagraph a of the paragraph. As a company, we are subject to many legal obligations. For example, we may process your personal data in order to fulfill certain obligations arising from regulations such as tourism, tax, insurance legislation, and we may share your information with authorized public institutions or private organizations. In particular, we may process your personal data in order to respond to information requests made by authorities such as judicial authorities, police forces, regulatory supervisory authorities in accordance with the laws in order to respond to these requests.

For what purposes and with whom may we share your personal data?

In certain cases, we may share your personal data with third parties. Below we summarize the parties we may share your personal data with and our reasons for sharing it. We would like to underline that, as Lovely Tour, we never share or make your personal data accessible to unauthorized third parties in a way that is in our own interests.

The third parties to whom we may share your personal data and our reasons for sharing them are as follows:

· We may share your personal data with our business partners. We may share your personal information with our suppliers such as hotel and similar accommodation service providers, transportation service companies such as airline or bus companies, insurance companies offering travel insurance services or organization service companies that enable us to offer you the products you receive within the scope of our package tour services. Especially when you purchase tour packages that include foreign trips, our business partners to whom we transfer your information may be abroad. In many cases, the third parties to whom we transfer your personal data will also be able to process your personal data in the capacity of data controller

· We may share your information with our suppliers. At some points where we offer communication with you, we use the services of third parties other than Lovely Tour. Within this scope, we receive services from suppliers in matters directly related to our services such as commercial message deliveries, management of our website, provision of our information technology infrastructure. However, we may share your personal data with lawyers in order to protect the legal and economic security of our Company. In these cases, we may transfer your personal data to suppliers.

· We may transfer your information to financial institutions. We may share your personal data with banks or payment institutions in order to pay for our services.

· We may share your personal information with authorized public institutions or private individuals if legally requested. In accordance with our legal obligations to which we are subject, we may need to share your information routinely or upon request with authorized public institutions or relevant organizations due to the insurance and tax legislation to which we are subject. For example, we may share your information with public institutions in order to respond to information requests submitted to us by the courts within the scope of criminal investigations or during tax audits.

What are your rights regarding your personal data and how can you exercise these rights?

11 of the Law. in accordance with this article, as a personal data owner, you have many rights regarding your personal data. We would like to inform you about the rights you have in this section and how you can use these rights.

11 of the Law. the rights that you have under the article are as follows:

You can find out whether your personal data is processed by us or not,

If your personal data has been processed by us, you can request information from us regarding this,

You can find out for what purposes we process your personal data and whether your personal data is used in accordance with these purposes,

You can find out about the third parties to whom we transfer your personal data domestically or abroad,

If we have processed your personal data incompletely or incorrectly, you may request that they be corrected and that these corrections made will also be forwarded to the third parties to whom we have transferred your personal data.

Although we have processed your personal data in accordance with the Law and other relevant provisions of the law, you may request the deletion or destruction of your personal data if the reasons requiring the processing of your personal data disappear, and you may request that the corrections made in this context be transmitted to the third parties to whom we have transferred your personal data.

In the event that a result arises against you by analyzing the data we process exclusively through automated systems, you can object to this result that has occurred,

If you suffer any damage due to the unlawful processing of your personal data, you can request the compensation of the damage caused due to unlawful data processing.

You can exercise these rights by submitting your requests for your rights listed above to us.

For your questions and problems related to the site and its applications, you can contact us via the following information.

Commercial Title: TURKA TURIZM INŞAAT GIDA SANAYI TICARET LIMITED ŞIRKETI – LOVELY TURIZM TRAVEL AGENCY

Address: SARAY MAH. HACIHAMDIOĞLU CAD. SARAY DEFNE HOTEL NO: 9 A ALANYA/ ANTALYA

Phone: +90 545 501 30 04

E-Mail Address: info@lovelytouralanya.com